At Snag & Co., your satisfaction matters to us. Our products ship directly from our fulfillment partners, so our process is built to resolve issues quickly, usually without asking you to mail anything back. Please read the following carefully.

 

Our 30-Day Window

You have 30 days from the date your order is delivered to report a problem and request a refund or replacement. Requests made more than 30 days after delivery may not be eligible.

 

When You Are Covered

We will issue a full refund or send a free replacement if your item arrives damaged or defective, incorrect (wrong item, size, or color), missing from your order, or lost in transit and never delivered. To resolve these quickly, contact us with your order number and clear photos or a short video showing the issue. In most cases you will not need to return anything; once we confirm the problem, we will make it right.

 

Lost or Delayed Orders

If your tracking shows no movement, or your order has not arrived within the estimated delivery window, please contact us and we will investigate. For packages the carrier cannot locate, we will arrange a replacement or refund. If tracking shows your order was delivered, we are unable to issue a refund; in that case, please check with members of your household and your local carrier, and reach out to us if you still need help.

 

Cancellations and Changes

Need to cancel or change your order? Contact us as soon as possible. We can cancel or modify an order at no cost as long as it has not yet been processed or shipped. Once an order has shipped, it can no longer be canceled. Custom and made-to-order items, such as print-on-demand products, cannot be canceled once payment is made.

 

Change of Mind

Because items ship directly from our fulfillment centers, we are generally unable to accept returns for change of mind or buyer's remorse. If you are unsure about a purchase, contact us before ordering and we will be glad to help. If you would still like to return an unused item, reach out within 14 days of delivery and we will review your request; any return shipping costs in these cases are the customer's responsibility.

 

How Refunds Are Issued

Approved refunds are returned to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

 

Questions

You can reach us anytime through our Contact page and a real person will help you resolve any issue.